Site/Appointment Manager for Continental United States Nurse Advice Line (NAL) Services position at Glacier Technologies, LLC in

Glacier Technologies, LLC is employing Site/Appointment Manager for Continental United States Nurse Advice Line (NAL) Services on Thu, 16 May 2013 20:09:14 GMT. Site Manager responsible for daily operation and performance of the La Crosse, Wisconsin TRICARE patient appointing services for the Continental United States (CONUS) Nurse Advice Line (NAL) Services. As the NAL Appointment manager will manage all contract requirements to meet specific performance objectives and acceptable quality levels as required by government contract and performance work...

Site/Appointment Manager for Continental United States Nurse Advice Line (NAL) Services

Location: Wisconsin

Description: Glacier Technologies, LLC is employing Site/Appointment Manager for Continental United States Nurse Advice Line (NAL) Services right now, this position will be placed in Wisconsin. Further informations about this position opportunity please give attention to these descriptions. Site Manager responsible for daily operation and performance ! of the La Crosse, Wisconsin TRICARE patient appointing services for the Continental United States (CONUS) Nurse Advice Line (NAL) Services. As the NAL Appointment manager will manage all contract requirements to meet specific performance objectives and acceptable quality levels as required by government contract and performance work statement.

The site manager is responsible to provide information and recommendations to beneficiaries guiding them towards available self-help options or medical interventions and/or general healthcare information, as needed. The Appointing service is staffed by Appointing Clerks and Customer Service Representatives providing 24/7 service in all 50 United States. The appointing service provides services in compliance with URAC call center
accreditation standards.

Responsibilities include :

• Site manager for La Crosse Appointing Services
• Responsible for all appointing activities
• Manage s! upervisors appointing activities staff
• First line acc! ountability to the Prime contractor
• Supports all other subordinate operations
• Coordinates scheduling and coverage between appointing sites
• Handles call escalations as needed
• Answers calls as needed during peak volumes
• Provides continual improvement oversight
• Quality management oversight

Education

B.S. or B.A. Degree minimum.
Master's degree preferred in Health Administration, Organizational Development, or related fields.

Experience

At least 3 years in Customer Service Management or Healthcare Management.

Special Requirements/Certifications

Familiar with the URAC standards and TRICARE Military Health Care appointment hierarchy and healthcare protocols, policies and regulations.

Candidate must be able to pass a background investigation.

Physical Requirements

N/A
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If you were eligible to this position, please email us you! r resume, with salary requirements and a resume to Glacier Technologies, LLC.

If you interested on this position just click on the Apply button, you will be redirected to the official website

This position starts available on: Thu, 16 May 2013 20:09:14 GMT

Apply Site/Appointment Manager for Continental United States Nurse Advice Line (NAL) Services Here