Client Services Executive (CSE)
Location: Hartford Wisconsin
Description: API Healthcare Corporation is currently interviewing Client Services Executive (CSE) right now, this occupation will be placed in Wisconsin. Further informations about this occupation opportunity kindly read the description below. The Client Services Executive (CSE) provides total client management for their assigned clients including; providing strategic guidance on Effective Staffing practices, identifying client goals, developing strategies and processes, and implementing and configuring API Healthcare software that will assist the client in achieving their staffing effectiveness goals.
The CSE will be a remote position with (60-80%) travel required to customer sites, company meetings, and industry conferences as required. This position will be based out of the Dallas/Fort Worth, TX or Austin, TX area.
Essential Duties & Responsibilities:
Establish and maintain effective client relationships amongst executives, managers, and staff
Work closely in an advisory capacity with the client executive leadership team
Assess strengths and vulnerabilities of existing operational processes and practices; identifies and builds software system configurations to maximize operational benefits
Facilitate strategic decision making related to incentive approach; facilitate problem solving related to the use of the software system and corollary policies and practices
Promote system optimization through on-going client evaluation of goal achievement, strategy revisions, software configuration and upgrades, and training
Provide total client management from new client implementation through contract renewal process
Manage risk within client portfolio to maximize client satisfaction and outcomes and minimize churn
Lead strategic design process necessary to implement the API Healthcare solution for hospital clients
Configure and maintain client database, including initial implementation and upgrades
Provide monthly status reports to all assigned clients
Customize and deliver effective training to clients using various training methodologies
Develop processes to collect and analyze impact metrics.
Perform project management functions in accordance with API Healthcare methodology
Identify new function and feature ideas as input into the evolution of the solution
Introduce new/enhanced system functionality to client portfolio
Support sales presentations and represent API Healthcare at trade shows
Participate in internal committees to represent Services team
Develop strategic planning management tools and resources as needed
Support orientation of new team members
Education, Experience and Abilities:
BachelorÂ's degree highly preferred
RN licensure, or other clinical experience
Multi-client management experience strongly preferred
Healthcare software implementation, support and training
Healthcare consulting experience
Strong working knowledge of hospital/nursing operations
Hospital staffing office experience
Strong working knowledge of healthcare staffing/scheduling systems
Strong working knowledge of internet based systems
Service provider experience
Strong group facilitation and process improvement skills
Excellent verbal and written communication skills
Strong analytical skills and attention to detail
Expert computer user for a variety of applications including Microsoft Office
Strong consulting, systems implementation, process improvement, support and training
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to API Healthcare Corporation.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Fri, 13 Jul 2012 14:40:07 GMT
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