Care Team Specialist-LPN or CMA
Location: Madison Wisconsin
Description: Group Health Cooperative of South Central Wisconsin is hiring Care Team Specialist-LPN or CMA right now, this occupation will be placed in Wisconsin. Further informations about this occupation opportunity please read the description below. One part time (16 hrs/week, .40 FTE) position located at our down town Capitol Clinic. Hours are 8am-5pm every Tuesday and Thursday.
Care Team Specialist
(12.13)
POSITION SUMMARY The Care Team Specialist serves as a member of a care team and assists in providing high quality patient care including assisting patients in maintaining their physical and mental well-being. The Care Team Specialist performs technical, clinical, and administrative tasks which contribute to the smooth workfl! ow and quality patient care experience in the clinic. Responsi! bilities include, but are not limited to pre-visit preparation, monitoring patient flow, rooming patients, obtaining patient histories and vital signs, managing certain test results following protocols, supporting Epic in-basket workflow, and returning phone calls. The Care Team Specialist assists and collaborates with the Registered Nurses in the management and coordination of patient care including the review of team/provider in-baskets and My Chart messages for the assigned care team. Practitioner and Registered Nurse staff may delegate assignments to the Care Team Specialist.
The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision and Common Values (stated! below) and is committed to promote these values in behavior and attitude.
Our Mission Statement: To provide accessible, comprehensive, high quality healthcare and outstanding service in an efficient and personalized manner on a prepaid basis to persons in the GHC-SCW service area.
Our Vision: To be a leader among HMO’s in providing high-quality medical care, impeccable service and competitive benefit levels and premium rates.
Our Common Values:
- Patient Centered: When health insurers and health care providers are brought together under one roof, we are better together. Our care team model focuses on supporting the needs of our patients/members and providing the best in safe, high quality coordinated health care. Members and their providers participate in making meaningful decisions that lead to better outcomes.
- Quality Driven: When members and their providers each participate meaningfully in the decisio! ns that lead to better health care, we are better together. GHC-SCW con! tinues its tradition of providing proactive health promotion and disease management outreach to our members to consistently achieve high quality health care accreditation.
- Innovation: When we work to lift each other up, show appreciation and collaborate in the best interests of the member, we are better together. GHC-SCW has made innovative advancements which include the implementation of an electronic medical records system (EMR) and GHC-SCW MyChartSM, access to innovative Complementary Medicine benefits and Wellness reimbursement services.
- Community Involved: When we join with our community to further the causes for which we share a common concern, we are better together. We are proud to promote programs that strengthen lives, and make our community a safer, stronger and healthier place to live and grow. GHC-SCW employees share their time and talent; and we recognize that the value of what we give is also what we gain â€" for our employees, our members a! nd our community.
- Not for Profit Cooperative: When we share a common purpose, a common voice and a common vision, we are better together. We use our surpluses to improve clinics, enhance health care benefits and give back to the community. Our members, not our profits, are our priority. We have a unique “cooperative†governance structure which works directly for our members.
1. Successful completion of a Medical Assistant or Licensed Practical Nurse training program from an accredited school or program is required. LPNs must have current licensure or obtain licensure as a practical nurse in the State of Wisconsin within six (6) months of employment. Medical Assistants must be eligible for and receive national certification by the American Association of Medical Assistants (AAMA) within six (6) months of employment and must maintain and complete CME requirements.
2. Possession of or eligibility for a valid H! ealthcare Provider CPR/AED certificate is required. Employee must obtai! n certification within four (4) months of employment.
3. Ability to travel to various work sites. Employee is expected to provide personal transportation. Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.
4. One year of relevant experience working in a clinic or outpatient setting is desirable.
5. Knowledge of and ability to perform or learn standard clinical procedures according to established protocols and policies are required.
6. Knowledge of and/or ability to learn how to properly use and maintain equipment, materials and supplies used during the course of treatment is required.
7. Knowledge of and/or ability to learn and use computer based applications such as MS Office, electronic medical record systems and scheduling applications is required. Experience with EPIC is desirable. Must type a minimum of 30 WPM with minimal errors.
8. Knowledge of or ability to learn outpatient clinical administrative pr! ocedures are required.
9. Knowledge of medical terminology and knowledge of basic pharmacology is required.
10. Ability to maintain quality, safety and/or infection control standards is required.
11. Ability to recognize, identify and report problems to appropriate personnel is required.
12. Basic understanding or ability to learn about reimbursement/insurance practices for medical care is required.
13. Knowledge of inventory management practices is required.
14. Ability to educate patients and/or families as to the basic nature of disease and to provide instruction on proper care, treatments and follow-up is required.
15. Knowledge of medical records and appropriate documentation is required.
16. Knowledge of interviewing practices and techniques used in order to gather information is required.
17. Excellent written and verbal communication skills are required.
18. Strong interpersonal skills and the ability to be culturally sensitiv! e and to work with a diverse patient population is required.
19. Ab! ility to maintain good working relationships with patients and staff is required.
20. Ability to maintain patient confidentiality is required. Knowledge of or ability to learn HIPAA requirements.
21. Ability to climb, stoop, kneel and crouch is required. Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally is required. Ability to stand and sit for prolonged periods of time is required.
SERVICE QUALIFICATIONS
- Ability to treat others with dignity, respect, and courtesy required.
- Ability to follow operating procedures and practices to ensure the highest level of patient/ member safety and care.
- Ability to maintain patient, employee, and proprietary confidentiality required.
- Ability to consistently meet or exceed customer expectations in performing own work required.
- Ability to use effective customer service techniques and effective interpersonal sk! ills required.
- Ability to act professionally and remain calm in stressful situations required.
- Ability to communicate effectively in-person and in all forms of communication required.
- Ability to work and problem solve independently as well as an integral part of a team required.
- Ability to pay attention to detail required
- Ability to be flexible and adapt to changing situations required.
- Ability to adhere to punctuality/attendance standards required.
- Ability to provide professional image as outlined in the professional casual dress policy required.
- Ability to practice and promote business, professional and personal ethical conduct.
Team Player â€" I am willing to contribute and collaborate in an open and honest manner for the benefit of my work group, my department, and the organization.
Positive Attitude â€" I use positive thinking at work. Th! inking positively involves phrases such as “I can,†“I will,†â! €œI am able,†“I am ready,†“I will try my best.â€
Respectful â€" I respect our members/customers privacy. I am open to the views and issues of others. I respect my work group as we work together daily.
Dependable â€" I am a reliable and trustworthy source of information for my customers and co-workers. I strive to anticipate their needs, to be supportive, and to be available when needed.
Knowledgeable â€" I will remain current within my field, share my knowledge with others, and continuously look at ways to innovate and improve.
Helpful to Others â€" I build positive and professional relationships with customers and co-workers and make myself available to help others.
Flexible â€" I am willing to adapt to the changing needs of the organization and my team in response to new information, changing conditions, or unexpected obstacles.
Honest â€" I hold myself and others accountable to be truthful and straightforwa! rd even when it seems difficult. I practice and promote business, professional and personal ethical conduct.
SUPERVISED BY: RN Team Coordinator
Additional Accountabilities: Clinic Manager, Assistant Clinic Manager, Clinical Practitioners (Physicians, Chiropractors, Nurse Practitioners and Physician Assistants) and Registered Nurses.
SUPERVISION: Position/Incumbent does not supervise subordinate staff.
FLSA STATUS: Non-Exempt
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provision of high quality care to patients. 40%
a. Performs and implements procedures and treatments as delegated by RN or ordered by Practitioner and according to policy and procedure.
b. Assists with surgical procedures using sterile techniques.
c. Administers medications according to policy and procedure. Demonstrates and understands administration techniques, recognizes and reports effects and side effects of medicat! ion and instructs patient appropriately.
d. Provides patient educat! ion for procedures, tests, treatment and care within established parameters. Provides pre-operative teaching to members as assigned. Reinforces the teaching protocols established by the RN or medical practitioner and provides basic health care instruction.
e. Observes and communicates pertinent data to RN/Practitioner.
f. Reviews any recent concerns identified via My Chart or phone.
g. Completes Epic chart review prior to team huddle.
h. Anticipates patient and RN/Practitioner needs based on reason for visit and patient history. Prepares patient properly for visit. Ensures proper equipment and supply set up for visit.
i. Provides assistance in emergencies under direction of RN/Practitioner.
j. Assists RN/Practitioner with patient call backs as directed.
k. Understands advanced and same day scheduling process.
l. Assists with direct patient care examination, procedures and related tasks; escorts patients to examination rooms, assists in obtain! ing patient histories, takes vital signs such as temperature, blood pressure, pulse and general condition, records information and assists with medical exams. Hands instruments, equipment and supplies to examining practitioner.
m. Performs and administers RN/Practitioner ordered routine screening procedures such as electrocardiograms, spirometry, vision, and hearing tests. Performs and administers RN/Practitioner ordered throat cultures and ear lavage, and obstetrics related non-stress tests. Participates in pre-op preventive health exams (PHE’s) by reading and collecting data, history and questions. All procedures are performed utilizing GHC-SCW nursing protocols and procedures.
n. Under established protocols and utilizing sterile techniques, performs routine specialized procedures such as venipuncture and phlebotomy, extracting sutures and staples, cleaning wounds, applying medications and dressings, performing sterile dressing changes, and assisting in minor su! rgical procedures and biopsies.
o. Observes and reports to practiti! oner patient physical and mental conditions.
p. Measures, administers and records selected injections such as immunizations, TB skin tests and antibiotics and watches for reactions.
q. Collects and prepares specimens for laboratory analysis. Screens laboratory test results for abnormal and normal values.
r. Prepares, cleans, and disinfects examination rooms including changing linen and setting up equipment, instruments and supplies for examinations and minor procedures.
s. Maintains stock in exam room of equipment, medicines, and medical supplies as necessary.
t. Performs and implements delegated nursing or medical acts beyond basic nursing care under the direct supervision of the RN or medical practitioner. Accepts only those acts that incumbent is competent to perform.
2. Assists the Registered Nurse with coordination and collaboration of care, responds to in-basket and MyChart inquires and messages. 20%
a. Routinely checks daily in-b! asket folders and MyChart messages and follows up as appropriate per protocol.
b. Returns information/messages to RN/Practitioner, as appropriate, in accordance with procedures and protocols.
c. Gathers data for RN and/or Practitioner which is used in assessment.
d. Follows up on messages and/or reports as assigned or authorized within the scope of practice standards.
e. Reviews provider My Charts and completes, as appropriate.
3. Provision of clinic operational assistance in support of quality patient care. 20%
a. Answers phone calls and routes or handles appropriately. Screens telephone calls related to patient care. Obtains appropriate information with attention to detail and accuracy. Uses set protocols/standing orders as resources to implement appropriate care. Consults with an RN or medical provider regarding situations outside of established protocols.
b. Responds promptly to phone and in-person patient requests according to depa! rtment policy. Directs calls to RN or Practitioner in accordance with e! stablished protocols and procedures. Provides appropriate information in advance of forwarding request to RN or Practitioner, as appropriate.
c. Documents all patient contact in medical records.
d. Opens, sorts and distributes daily mail, as assigned.
e. Coordinates the review and follow-up of phone requests for medical advice and prescription refills.
f. Performs patient follow-up phone calls for the RN or Practitioner, as directed.
g. Schedules patients based on scheduling guidelines. Confirms appointments according to policy and procedure.
h. Performs assigned activities in preparation for patient visits including obtaining needed reports. Reviews medical records for up-to-date immunizations, problem list and other required documentation.
i. Coordinates specialty care for patients including scheduling procedures and assisting patients with scheduling appointments to referred providers. Ensures patient receives proper information for preparatio! n and follow-up.
j. Receives diagnostic reports and refers to physicians for appropriate follow-up.
k. Informs patients of test results per RN/ Practitioner request.
l. Copies and sends pertinent information to specialists, other physicians or other appropriate individuals/groups, as necessary and as requested.
m. Assists RN/Practitioner with patient forms completion.
4. Demonstration of teamwork and personal accountability to Nursing Department. 15%
a. Contributes to the positive morale of department by looking for ways to support others.
b. Participates in daily coordination of care with RN/Practitioners.
c. Participates in huddles.
d. Participates on committees as requested and attends staff meetings.
e. Rotates among teams as directed to maintain adequate staffing.
f. Assists team members as needed.
g. Assists in orientation and education of new staff and students as requested.
h. Handles daily workload in pr! ofessional and timely manner.
i. Provides input for evaluations and! peer reviews as requested.
j. Attends required in-services, updates knowledge base, and maintains skills assessment.
k. Attends Nursing staff meetings.
l. Maintains accurate time and attendance records.
m. Understands and follows procedures for requesting time off, documenting scheduling changes, and calling in sick.
n. Understands responsibility to work weekend hours and reviews duties for those hours.
o. Routinely checks and reviews GHC-SCW personal email account and respond to email communications, as appropriate.
p. Understands and adheres to Confidentiality Policy and Contract.
q. Adheres to GHC-SCW Nursing Department dress code.
r. Participates in continuing nursing department education courses to update knowledge base and stays current with emerging procedures and technology.
s. Assists in process improvement projects.
t. Continually looks for ways to improve the efficiency and effectiveness of the work processes in assign! ed area. Communicates ideas to supervisor.
5. Responsible for understanding and following established policies and procedures. 5%
a. Knows worksite and on-line locations of all procedure and policy manuals and related documents/materials.
b. Maintains familiarity with all policies and procedures. Reviews policies and procedures on an on-going basis in order to maintain current knowledge and keep abreast of updates and revisions. Seeks clarification of any policies or procedures to insure adequate knowledge and proper practices. This includes but is not limited to: Infection Control and Prevention, OSHA requirements, Employee Safety, Nursing Policies and Procedures and Emergency Management Plan for Insurance and Clinic Operations (EMPICO).
c. Participates in and completes on-line and other training activities such as the annual OSHA review and in-service education.
d. Knows location of Hazard Communication Handbook and Blood-borne Pathogen resources.!
e. Knows where to find and how to use the toll free number for acc! essing MSDS on Demand information.
f. Follows procedure for exposure to blood or body fluids.
g. Follows procedure for handling and sterilization of dirty instruments and equipment.
h. Understands correct storage and maintenance of instruments and equipment.
i. Follows procedure of hazardous waste and sharps disposal.
j. Fulfils and maintains Employee Health requirements.
6. Performance of other duties as assigned by a Clinic Manager, Assistant Clinic Manager, or Registered Nurse.
OTHER FUNCTIONS AND RESPONSIBILITIES
Provision of department/team support to maintain a pleasant work environment.
? Look for ways to support others in their work.
? Develop and maintain cooperative work relationships.
? Approach individuals directly regarding suggestions and concerns and provide constructive feedback.
? Attend and participate in department/team meetings.
Performance of other duties as assigned.
! ? Stay current with company, department and job-specific information necessary to perform job.
? Keep GHC-SCW work environment clean and organized.
? Report suspicious, unethical or illegal conduct and cooperate with approved investigations and inspections.
To comply with the Americans with Disabilities Act (ADA), which prohibits discrimination against qualified individuals on the basis of disability, it is necessary to specify the physical and environmental conditions of the essential duties of the job. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS:
1. Check the frequency and number of hours a day the worker is required to do the following specific types of activities:
ACTIVITY FREQUENCY APPROX # OF HOUR! S A DAY
CONTINUOUS INTERMITTENT 1 2 3 4 5 6 7 8 8+
a. Sitting x! x
b.. Walking x x
c. Standing x x
d. Bending x x
e. Squatting x x
f. Climbing x x
g. Kneeling x x
h. Twisting x x
i. Lifting x x
X
LIFTING
0-20 lbs. 20-30 lbs. 40-60 lbs. Over 60 lbs.
Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally required. Ability to stand and sit for prolonged periods of time required. Ability to climb, stoop, kneel and crouch required.
2a. HAND MANIPULATION REQUIRED? ___x_Yes (If yes, complete a,b,c,d,e) _____No
2b. Repetitive hand movements? ___x__Yes _____No
2c. Simple Grasping? Right Hand___x__
Yes___x__ No_____ Left Hand__x___
Yes___x___ No_____
2d. Power Grasping?
Right Hand___x__
Yes_____ No_____
Left Hand__x___
Yes______ No_____
2e. Pushing Pulling? Right Hand___x__
Yes_____ No_____ Left Hand__x___
Yes______ No_____
2f. Fine manipulation: Right Han! d__x___
Yes__x___ No_____ Left Hand___x__
Yes__x____ No_____
3. (a) Does the job require worker to reach or work above the shoulder? __x___Yes _____No _____Frequency
(b) Reaching at or below shoulder level? __x___Yes _____No _____Frequency (ONCE IN A WHILE)
4. Does the job require use of his/her feet to operate foot controls or ___x__Yes _____No
for repetitive movement?
Ability to operate a motor vehicle if driving. Ability to operate foot controls.
5. Are there special visual or auditory requirements? ___x__Yes _____No
Describe: Working with computer terminal
Ability to see at near, mid and far range required.
Ability to speak and listen in person and on the phone required
WORK ENVIRONMENT:
a. Does the employee work near moving mechanical parts; in high, precarious places; and in outside weather conditions? ______Yes ___x__No
b. Is the employee exposed to fumes or airborne particles? ____x! __Yes __ ___No
May include exposure to airborne biohazards.
! BIO-HAZARD EXPOSURE RISK:
This position requires job related duties that may include exposure to biohazards such as blood, bodily fluids and tissues. __x____Yes ______No
Job descriptions represent a general outline of job duties, functions, and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time.
To perform this job successfully, and incumbent must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resu! me to Group Health Cooperative of South Central Wisconsin.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Wed, 08 Jan 2014 04:58:28 GMT
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